Futureye Real solutions to real dilemmas

When issues and situations are complex and emotionally charged - and the stakes high for all sides - communications can escalate into conflict, anger and outrage.

Futureye can help your organisation to anticipate risk, minimise conflict and resolve dilemmas through open and transparent communication and engagement.  We use a range of tools based in behavioural dynamics, human psychology, specialist reporting as well as traditional and new media to bring calm and reason to bear. The outcome is improved communication between all parties.

Futureye understands how to make stakeholder engagement effective for everyone involved. We specialise in engagement with activists/campaigners, affected residents, indigenous communities as well as culturally and linguistically diverse communities. We advise government and industry on engaging people on complex issues in ways that seek to address and resolve stakeholder concerns. 

A successful stakeholder engagement program enables you to improve your reputation and win stakeholder and community trust, anticipate and minimise risks and improve employee pride and recognition of genuine organisational values. This allows for faster approvals, fewer concessions and ultimately greater returns.

Our communications services include:

• Outrage assessment and mitigation – Outrage is about perception and emotion. We provide the ability to predict and manage outrage which leads to effective, sustainable outcomes.
• Futureye Issues Tracker - in-depth analysis, assessment and guidance on response strategies and engagement plans. 
• Communication planning and management - develop and shape key messages in ways that will resonate with the community and activists and lead to better interactions and outcomes
• Communications audits – how well do your communications meet the expectations of your stakeholders?
• Communications risk assessment – how well do your communications serve to minimise risks to your business?
• Media training and management – how confident are you to present your messages? Do you know who and how to approach the media?
• Communications protocols – how can I manage communications in a complex environment?
• Crisis communications advice – do you consider outrage factors in your messages?