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People will not have a constructive conversation when they are outraged.
For this reason, a large part of outrage management is about listening and acknowledging the concerns of the community to calm any anger surrounding an issue and enable a more rational discussion about the facts to take place.
Outrage management achieves this by putting aside the technical components of an issue until the emotional sides of it have been addressed.
Successfully implemented, outrage mitigation techniques improve the dialogue between parties dramatically.
An example of this is Futureye’s work with OneSteel in 2005. Click here to read the case study.
If you are having trouble being heard because your stakeholders are agitated, call Futureye on +61 3 8636 1111 to see how we can help you.